Clearing a jam
Freeing the plate and removing whatever stopped it, then checking that the motor runs freely instead of straining against a partial blockage.
A disposal that hums, trips out, drips under the sink or refuses to do anything at all. Plano 24 Hour Plumber works out whether it is a jam, a switch, a seal or a unit that has reached the end, and says which before touching it.
Before anything else, switch it off at the wall and at the breaker. Never put a hand into the chamber, even with the switch off. Cutting the power and pressing the red reset button on the underside is safe to try, and so is looking into the opening with a flashlight, but leave anything that needs reaching inside to the plumber.

Most disposal calls end in a small repair. The visit is about finding out which of a short list of faults you actually have.
Freeing the plate and removing whatever stopped it, then checking that the motor runs freely instead of straining against a partial blockage.
A unit that is silent can be a tripped internal reset, a failed wall switch or a dead outlet under the cabinet. Each is checked in turn.
Water in the cabinet comes from the sink flange, the dishwasher inlet, the discharge tube gasket or the body itself, and only one of those means a new unit.
If the kitchen line beyond the disposal is greased up, the unit is not the problem. That gets identified rather than replaced around.
You are told what failed, whether the part is available and what a replacement unit would involve, before deciding anything.
When a replacement is agreed, the mounting, the dishwasher connection and the discharge are refitted and run through a full cycle to confirm no drips.
Jams, seized plates, failed switches, worn splash guards and leaking flange putty are repairs, and the unit usually carries on for years afterwards. Water weeping from the shell of the disposal itself is different: the housing has corroded through and no seal will fix that, so it gets replaced. A motor that trips the reset every time it runs, or a unit that has been rattling loudly for months, is normally on the same path.
It is also worth knowing when the disposal is innocent. If the sink fills on both sides, or the dishwasher backs up along with it, the blockage is typically in the kitchen branch line where years of grease have narrowed the pipe, and clearing that is drain cleaning rather than a disposal repair. Grease is the one thing that should never go down here in any quantity, along with fibrous peelings, bones, rice and pasta. Run cold water while it works and keep running it for a few seconds afterwards.
If the water under the cabinet turns out to be coming from the faucet tailpiece or an angle stop instead, see toilet and faucet repair, and if it is damp with no visible source, leak detection is the right starting point. The clogged drain or sewer line guide helps you tell a local fixture problem from a main line one. Disposal calls are taken throughout Plano and nearby towns such as Addison; the rest are listed on the service areas page.
The motor is getting power but something is stopping the plate from spinning, usually a bone, a fruit pit, a piece of cutlery or packed fibrous waste. Turn it off at the wall and the breaker and leave it off, because running it while jammed can burn out the motor. Do not reach in. Plano 24 Hour Plumber clears the jam and checks whether the motor survived it.
It depends where the water is coming out. A leak at the sink flange, the dishwasher inlet or the discharge gasket is a seal or a fitting and gets repaired. Water coming through the body of the unit means it has rusted through from the inside, and that one is replaced. Plano 24 Hour Plumber shows you which it is before quoting.
Please do not. Caustic cleaner sits in the chamber against the metal and the seals, and it is still there splashing back at anyone who works on the unit afterwards. It rarely shifts a grease blockage in a kitchen line either. Boiling water and store-bought chemicals are the two most common ways a small disposal problem turns into a bigger one.
Clearing a jam, replacing a switch and fitting a new unit are three different jobs, and the drain line beyond the disposal can add a fourth. Plano 24 Hour Plumber looks at it, tells you which one you are dealing with and gives the price before starting. See how a service call works for what to expect on the visit.
Tell us whether it hums, stays silent or leaks, and whether the sink is draining.